What to consider when submitting a claim.

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• Auto-renewing subscription services are recurring payment arrangements that allow customers to receive goods or services on a regular basis, often monthly or yearly. Examples include food prep services like Blue Apron, music subscription services like Spotify, and streaming services like Netflix. While these services offer convenience and often cost savings, some have difficult cancellation mechanics that make it hard to stop the recurring charges. Additionally, free-trial offers can be unclear or predatory, leading customers to unintentionally sign up for ongoing services they may not want or need.

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• Several auto-renewing subscription lawsuits have been filed against companies in recent years. For example, in 2020, a class-action lawsuit was filed against Amazon for allegedly making it difficult to cancel its Prime membership service. A similar lawsuit was filed against Apple for its App Store subscriptions. In the food industry, Blue Apron and HelloFresh have faced lawsuits over their auto-renewing subscription practices. Some of these lawsuits are still underway, highlighting the ongoing legal issues surrounding these types of services.

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• Predatory cancellation policies are a common issue faced by consumers who sign up for subscription services or free trials. These policies often make it difficult or even impossible for consumers to cancel their subscriptions or free trials, leading to recurring charges on their credit cards and unexpected fees. Many companies use these policies as a way to generate revenue by taking advantage of consumers who may not fully understand the terms and conditions of their agreements.

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• In response to these practices, many lawsuits have been filed against companies that engage in predatory cancellation policies. For example, in 2018, a class-action lawsuit was filed against MoviePass, a movie subscription service, for deceptive practices and false advertising. The lawsuit alleged that MoviePass made it nearly impossible for consumers to cancel their subscriptions and continued to charge their credit cards even after cancellation requests were made.

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